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Our Response Promise

Reply inside 1 business day Most messages answered the same day, often within hours.
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Order issues prioritized Damaged, missing, or wrong items go to the front of the queue.

Support Hours

  • Monday9:00 AM – 6:00 PM EST
  • Tuesday9:00 AM – 6:00 PM EST
  • Wednesday9:00 AM – 6:00 PM EST
  • Thursday9:00 AM – 6:00 PM EST
  • Friday9:00 AM – 5:00 PM EST
  • SaturdayClosed
  • SundayClosed

Messages sent after hours or on weekends are answered first thing the next business day.

Before You Reach Out

Quick answers to common questions

Where is my order?

Orders placed before 2 PM EST ship the same business day. You'll receive a tracking email the moment your label is generated. If 24 hours have passed and you don't see a tracking number, email us with your order # and we'll dig in immediately.

My package arrived damaged. What do I do?

Take photos of the box, the packing material, and the affected vials, then email them to support@americanpeptides.us within 48 hours of delivery. We replace damaged-in-transit items free of charge — no return required for vials with broken seals.

Where can I find the COA for my batch?

Every batch we ship has a third-party Certificate of Analysis on file. Visit our COA page and search by product or by the batch number printed on your vial label.

Can I get a refund if I changed my mind?

Because of the regulated nature of research peptides, all sales are final once shipped. We do replace items damaged in transit and items missing from your shipment. Read our full refund & shipping policy for the specifics.

Do you offer wholesale or bulk pricing?

Yes. For research labs, clinics, and verified partners we offer tiered bulk pricing. Use the form above with topic Wholesale / bulk inquiry and include your organization name and approximate monthly volume.

Can you recommend a stack for me?

For compliance reasons we can't give dosing or protocol guidance. We can, however, point you to relevant peer-reviewed literature and our pre-built bundles. Select Bundle or stack recommendation in the topic dropdown above.